ARMSTRONG CUSTOMER SATISFACTION GUARANTEE

Your Privacy: Guaranteed

Your personal information is kept private

At Armstrong-ae.com, we will ask you to provide us with only the personal information we need to complete your transaction, to enable us to provide you with customer service, or so that you can register for special offers, benefit programs, email updates, or other services, contests, sweepstakes, or opportunities.

And if you choose to be our Eco-Partner, we also need your bank account information so that we can transfer Eco-Rewards, which you will earn throughout the Armstrong EcoSynergy Network program.

Armstrong-ae.com collects no personally identifying information about you except when you specifically and knowingly provide such information. We require your email address to confirm your order and to contact you regarding your purchases and shipments. We may also ask for optional interest or demographic information which will help us and our partners gain a better understanding of who we're serving, and therefore improve our service to you.

Armstrong-ae.com collects statistical information which allows us to track the frequency of visits to our different merchants and departments. We also collect demographic information associated with visits and purchases. This information is collected for statistical purchases only, and may be shared only in the aggregate.

We'll store that information securely

Any information you choose to provide to Armstrong-ae.com will be protected by a password you set and which you alone retain. And the information is stored on a secure server which is not accessible to the Internet.

Like most major Web sites, Armstrong-ae.com uses "cookies" to enable us to serve you. Cookies are an industry-standard technology which make the use of our online shopping cart possible, among other features, and our use of cookies does not infringe upon your privacy.

A cookie is a small data file that a Web site writes to your hard drive when you visit, which assigns you a unique ID and allows the site to save selections made and information entered during your time at the site, and to recognize you when you return. Armstrong-ae.com also uses cookies to determine if you have been referred to Armstrong-ae.com from a particular person, link, banner, or partner site. The only personal information a cookie can contain is information you knowingly supply yourself; a cookie can't read data off your hard disk or read cookie files created by other sites.

We won't share any information without your permission

Armstrong-ae.com believes in your right to informed consent in the handling of your information. We will not rent or sell your personal information to any other company unless you tell us we can.

If you have been referred to us by an Eco-Partner or other partners or affiliates, we may provide them with information to help them better serve you. And we may use your information or share it with our affiliates and partners to improve our service to you and provide you with updates about items and offers which may be of special interest to you. We may share non-personal, non-individual information in aggregate form with our marketing partners, advertisers, or other third parties. This information is in the form of use statistics or purchase demographics, and is never connected to personal information.

If you have made a purchase at Armstrong-ae.com, registered for one of our affiliated services or benefits programs, or signed up for another special offer or opportunity, we may occasionally update you via email of specific opportunities we feel may be of special interest to you, or we may supply your name to carefully screened companies who we feel may have products or services which will be of interest to you. If you would prefer not to receive notice of such opportunities, simply indicate this during the checkout process: simply make sure the box next to the statement "Please make my name available to carefully screened companies whose products and services may be of interest to me" is not checked.

Please keep in mind that, the foregoing guarantee and our best efforts notwithstanding, we cannot unconditionally guarantee that your information will never be disclosed to a third party. We may be obligated, in certain circumstances, to disclose information to the federal government in response to a warrant or official request. So by using Armstrong-ae.com, you do authorize us to disclose your personal information to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate. Further, the foregoing guarantee notwithstanding, third parties may unlawfully intercept or access private communications despite every best effort made by Armstrong-ae.com, using industry-standard security measures, to prevent such an occurrence. (Remember that our security guarantee covers your credit card liability, so you can always shop worry-free.)

It is our constant intent to provide the safest and most secure shopping experience possible. Since offerings and technologies change, we must reserve the right, at our discretion, to change, modify, add, or remove portions of this Guarantee at any time. Please check this page for changes. If you have any questions, or would like further clarification on any of our policies, please contact our Customer Care Center via e-mail at support@armstrong-ae.com.